Cancellations, Refunds & Returns
Availability
The provision of goods by Havoc Turbos, a brand of Eklutna Trading 9cc, is subject to availability. If we cannot supply your order, we will refund you in full within 7 days.
We Confirm Every Order Before We Send It
When you order online, we call you before dispatch to confirm that the part is correct for your vehicle. We check the engine code, the part numbers and the application with you.
This call is your opportunity to confirm the order. Please make sure your contact number is correct when you place the order. If we cannot reach you, we hold the order until we do.
Once you have confirmed the part and it has been dispatched, the order stands.
Cancellations
- You may cancel at any time before dispatch. Contact us immediately by phone or WhatsApp.
- Once the order has been dispatched, it cannot be cancelled.
- Special order items cannot be cancelled at any stage. These are ordered specially from manufacturers or agents and cannot be sent back.
Returns
Turbochargers and turbo components are precision parts. Once a part leaves us, we have no way of knowing how it has been handled, stored or fitted. We will not sell a returned part on to another customer. For this reason, correctly supplied parts are not returnable.
1. You changed your mind, or you ordered the wrong part
Not accepted. We confirmed the part with you by telephone before dispatch.
2. We supplied the wrong part
If the mistake is ours, we take it back. We pay the return freight and send you the correct item. The part must be unused, unfitted, in its original undamaged packaging, with serial numbers intact and matching. Please tell us within 24 hours of delivery.
3. You believe the part is faulty
This is handled under our Warranty policy, not as a return. Many of our turbo parts are factory tested before dispatch. To claim, you must show:
- that the part is defective, supported by an independent engineer's report where the fault is not visible;
- that the part was installed by a qualified mechanic, and that any CHRA or cartridge core work was carried out by a qualified turbo technician, where applicable;
- that the vehicle was serviced on schedule;
- that the supporting parts were checked and working - the oil feed and drain, breather, intercooler, filters and exhaust - as set out in our Installation Checklist.
If these cannot be shown, the claim will not be considered.
Damaged or Incorrect on Delivery
Please inspect your goods on arrival. If the packaging is damaged, note this on the waybill or the courier's handheld device before you sign for the delivery. Report any problem to us within 24 hours. We are unable to accept responsibility for damage reported after that time.
Replacements and Refunds
Where a claim is approved, we replace the item. A replacement keeps you on the road, and we would rather get you the right working part than simply return your money.
We process a refund in these situations only:
- The item is proven to be defective, in line with the requirements set out under Returns above, and we cannot supply a replacement.
- We supplied the wrong part and we cannot supply the correct part.
- We cannot fulfil your order - including where a deposit has been paid on a special order that we are unable to supply.
In all other cases, no refund is due.
Where a refund is approved, it is paid to your original payment method within 7 days. Any costs we incur in receiving a return are deducted. Original shipping costs are not refundable.
Return Costs
Where we supplied the wrong part or the goods were damaged by the courier, we cover the cost of returning the item. In all other cases, where a return has been approved in advance, the cost of returning the item is yours.
Any item returned to us without prior approval, or returned damaged or not in its original condition because it was insufficiently packaged, will not be accepted and will be sent back to you at your cost. Such an item must be collected within 14 days or it will be subject to storage or disposal fees.
Please retain your tracking number or receipt as proof of return.
Contact Us
For any cancellation, return or refund query, please contact us via our Contact Us page.