Privacy Policy

Havoc Turbos (a trading name of Eklutna Trading 9cc) ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information when you use this website, in accordance with the Protection of Personal Information Act, 2013 (POPIA). It also explains how we use cookies.

We may update this policy from time to time. Please check this page periodically for changes.

Information We Collect

We may collect the following information:

• Name and address
• Contact information, including email address and telephone number
• Details about your vehicle, for identifying the correct part

How We Use Your Information

We use this information to:

• Maintain internal records
• Suggest products to you and improve our products and services
• Customise the website according to your interests
• Contact you for market research purposes, by email, phone, fax, or mail
• Send you promotional emails about new products or special offers, but only where you have given us your prior, explicit consent to receive marketing communications

We process your information on the basis of your consent, the performance of a contract with you (e.g. fulfilling an order), or our legitimate business interests, as applicable.

Retention: We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. As a general rule we retain customer and transaction records for the duration of our business relationship plus five years, in line with South African record-keeping and tax requirements.

Marketing Consent

We will only use your personal information for direct marketing purposes if you have opted in to receive such communications. If you have previously consented and change your mind, you may withdraw consent at any time by writing to or emailing us via the Contact Us page, or by using the unsubscribe link in any marketing email.

We will not use your information to send you promotional information about third parties unless you have separately agreed to this.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These measures include encryption of data in transit (HTTPS/SSL across the entire website and checkout), access controls and individual logins for staff systems, staff access restricted to only the information needed to do their job, secure processing of all card payments by our PCI-compliant payment partners (we never see or store your card details), and periodic reviews of our systems and access permissions.

Cookies

A cookie is a small text file that a website saves on your computer or phone when you visit it. It lets the website remember things about you, like what is in your basket or whether you are logged in. Cookies cannot run programs or carry viruses.

Some cookies are set by us. Others are set by companies whose services we use, such as Shopify, which runs our online store, and our payment providers.

Why we use cookies

• To keep your shopping basket working as you move between pages
• To keep you signed in and keep your checkout secure
• To protect the site against fraud and abuse
• To remember your preferences
• To understand how people use the site so we can improve it
• To measure whether our advertising works

The types of cookies we use

Type	What it does	Needs your consent?
Strictly necessary	Makes the website work. These run your shopping basket, the checkout, your account login, and the security checks that protect your payment. Without them you cannot buy anything from us.	No. The site cannot work without them.
Preference	Remembers choices you have made, such as your language or your region, so you do not have to set them again.	Yes
Performance and analytics	Tells us which pages people visit, how long they stay, and where they run into problems. We use this to fix and improve the site. This information is grouped together and does not identify you personally.	Yes
Marketing and advertising	Helps us show you relevant adverts on other websites and social media, and tells us whether an advert led to a sale.	Yes

The exact cookies in use can change as we add or remove tools. The categories above stay the same.

Third parties

Some cookies are placed by other companies whose services we rely on:

• Shopify - hosts our online store, runs the basket and the checkout, and provides basic sales reporting
• Our payment providers - process your payment securely on their own pages. We never see or store your card details
• Analytics and advertising providers - where we use them, to measure site usage and advertising performance

These companies use the information according to their own privacy and cookie policies, which we do not control.

Your choices

You can choose which cookies to allow, apart from the strictly necessary ones. You can accept or decline non-essential cookies when you first visit the site, and you can change your mind later. You can also control or delete cookies through your browser settings. Every major browser lets you block cookies, delete existing ones, or warn you before one is set. Look under Settings, then Privacy.

Please note: if you block strictly necessary cookies, the shopping basket and checkout will stop working and you will not be able to place an order.

Links to Other Websites

This site may contain links to external websites that may be of interest to you. We are not responsible for the privacy practices or content of these external sites. Once you leave our site via such a link, this privacy policy no longer applies. We encourage you to review the privacy policy of any website you visit.

Controlling Your Personal Information

You may restrict the collection or use of your personal information by:

• Selecting the opt-out option on any form where you do not want your information used for direct marketing
• Writing to or emailing us at any time via the Contact Us page to withdraw previously given consent

We will not sell, distribute, lease, or otherwise disclose your personal information to third parties unless we have your consent or are required to do so by law.

Your Rights

Under POPIA, you have the right to:

• Request confirmation of whether we hold personal information about you
• Request access to the personal information we hold about you (a fee may be payable, as prescribed under POPIA)
• Request correction or deletion of personal information that is inaccurate, incomplete, misleading, or obtained unlawfully
• Object to the processing of your personal information in certain circumstances
• Lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your personal information in accordance with POPIA

To exercise any of these rights, please write to:

Havoc Turbos
489-493 Umgeni Rd, Unit 1 Rio Ridge
Stamford Hill, Durban, 4025, RSA

Or contact us via email at Admin@HavocTurbos.co.za

We will respond to and, where appropriate, correct any information found to be inaccurate as promptly as possible, and in any event within a reasonable time.